Refund policy

E3 Optics Return & Exchange Policy

We want you to feel confident in your E3 Optics purchase. If your sunglasses aren’t the right fit, we’re here to help.

Returns

You may request a return within 30 days of delivery. Items must be unused, unworn, and returned with their original packaging and accessories.

Purchases made at a sale price or with a discount code are eligible for returns unless the item was clearly marked Final Sale at the time of purchase.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Exchanges

Need a different model, color, or lens option? You may request an exchange within 30 days of delivery. Items must be unused, unworn, and include their original packaging and accessories.

Exchanges are subject to availability. Contact us before returning your item so we can confirm your preferred replacement and provide instructions.

Damaged or Defective Items

If your order arrives damaged or defective, contact support@e3optics.com within 7 days of delivery. Include your order number, a description of the issue, and photos if possible.

Items that arrive damaged or defective are eligible for a free replacement or full refund. E3 Optics will cover any required return shipping.

How to Start a Return or Exchange

Email support@e3optics.com with the following information:

• Your order number.

• The item you would like to return or exchange.

• The reason for your request.

• Your preferred replacement, if requesting an exchange.

We respond within one business day. Our support hours are Monday–Friday, 9 a.m.–5 p.m. Eastern Time.

Please wait for return authorization before shipping your item. We will provide the return address and shipping instructions with your authorization.

Refund Processing

Once your return arrives, we will inspect it and notify you by email. Approved refunds will be issued to your original payment method within 3–5 business days of receiving the return.

Your bank or payment provider may require additional time to post the refund.

Exclusions

• Items clearly marked Final Sale cannot be returned or exchanged unless they arrive damaged or defective.

• Gift cards are non-refundable.

• Used or worn items are not eligible for standard returns or exchanges.

Questions?

Email support@e3optics.com for help with your return or exchange.

E3 Optics LLC
Protection. Precision. Performance.